A bachelor’s degree in engineering or any IT Related Courses • In depth ITIL Knowledge • At least 3-5 years’ experience of managing a similarly sized team. • At least 5-7 years of appropriate experience supporting IT infrastructure and service delivery preferably with a medium size organisation. • Knowledge and experience in the following are desired: ITIL Foundation, Workstation, Windows and Linux Servers, VMWare, Virtualization, SAP, Network, Access and Monitoring Tools. • 3-5 years’ hands-on technical experience with server hardware including virtualization, Linux, Windows, and related Microsoft technologies including IIS Administration, Firewall, Network, ISP, Telephony etc. • 3 years of Cyber Security and Controls, IT audit, or equivalent experience. • 3 years’ experience architecting and managing IT Infrastructure environment. • A thorough and analytical approach with the ability to pre-empt potential problems. • Strong customer orientated approach with a delivery bias. • Experience of working with third party service providers. • Able to manage distributed teams. • Good interpersonal and multi-tasking skills.